Refund policy

Refund & Replacement Policy

At Tovah Coffee Co., your satisfaction is our priority. Here's how we handle issues with your order:

Incorrect or Wrong Order If we send the wrong grind, wrong product, or wrong label, we'll replace it at no cost to you. Just contact us within 30 days of delivery with your order number and a description of the issue.

Shipping Issues (Lost, Stolen, or Undelivered) If your package is lost, stolen, or reported undelivered, reach out and we'll work with you to make it right — whether that's filing a carrier claim or sending a replacement.

Incorrect Shipping Address If an order is placed with an incorrect address, we're unable to cover the cost of reshipping. Please double-check your shipping details at checkout.

Returns Because our coffee is fresh and made to order, we do not accept returns. This ensures every customer receives the highest quality product possible.

How to Contact Us Email us at support@tovahcoffeeco.store within 30 days of your delivery date. Please include your order number and details about the issue so we can resolve it quickly.

Note: We do not guarantee international orders, and bulk orders are sold as-is.